FAQs

FAQ

 

  1. What do I need to pick up my hire car?

You will always need to hand in your reservation voucher when collecting your hire car. These vouchers contain specific information concerning the hire car you have reserved, including pricing. Once you have booked, you will receive your reservation voucher by email. A rental agreement needs to be signed at the location where you pick up your hire car.

You need to bring your passport, driver’s licence and credit card as well as the voucher. If your driver’s license cannot be read by the car hire company (say it is in Chinese, for example), you will also need an international driver’s licence with a translation of the details in your own driver’s licence. Do not bring copies: only your original passport and driver’s licence are valid.

  1. Can you guarantee that I will receive the car type I select?

If the car type you wish to select is not available, you will receive an equivalent model. Although we can guarantee the category, we cannot always guarantee the car brand or model.

  1. Can the hire car be delivered to another location: my hotel, for example?

In some cases it is possible to deliver your hire car at a location of your choice, instead of the standard pick-up location as stated in your reservation. An additional charge can apply. Please contact us for more information.

  1. Can I pick up or return my hire car early in the morning or late in the evening?

A special request has to be sent to the car hire company to collect your vehicle outside opening hours(8.00-20.00). Additional charges may also apply.

  1. Can I return my hire car at an earlier date than stated in my reservation?

You can return your hire car earlier than stated in your reservation, although we cannot reimburse you for the unused days.

  1. Is my foreign driver’s licence valid to reserve a hire car?

If your driver’s licence cannot be read by the car hire company (suppose it is in Chinese, for example), you will need to bring an international driver’s licence as well. This international driver’s licence includes a translation of your regular driver’s licence.

  1. What do the Collision Damage Waiver offer?

The Collision Damage Waiver (CDW) release you from financial responsibility with respect to your rental car in the event of damage. In most cases, you must still pay an excess. Most car rental companies offer insurance to reduce this.The only condition is that you provide us with the police report AND damage report afterwards.

 

The Collision Damage Waiver (CDW) does not cover damage to the rental car tyres, windows, mirrors, undercarriage, roof, interior or key.

  1. What does Third Party Insurance mean?

This insurance covers physical injury and material damage caused to others (all other persons than those travelling in the hire car; not the driver, not the passengers).

  1. What does reimbursement of the excess mean?

In the event of damage, you will be required to pay the rental company the excess first. We will then reimburse you afterwards. In short, you carry no risk and, if you incur any damage, it will cost you nothing at all.

The only condition is that you send us the necessary documents in the event of damage: proof of the amount paid, police report, damage report, etc.